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Duvillard

    • Terms of sales

    ARTICLE 1 / APPLICATION OF THE GENERAL CONDITIONS OF SALE

    The present General Conditions of Sale apply to the sales concluded between, on the one hand, any major individual residing in the European Union (euro zone) carrying out a purchase by the means of the site of sale on line www.henri-duvillard.com.

    Therefore, they apply by right to all orders placed on the website www.henri-duvillard.com.

    The website www.henri-duvillard.com is published and operated by the company Amateis, registered with the RCS of Annecy under the number 330 792 987, whose head office is located at 18 rue des Prés Riants, 74000 Annecy - France, whose telephone number is +33 (0)4.50.64.09.88 and whose intra-community VAT number is FR86 382 734 994

    ARTICLE 2 / THE PRODUCTS

    The product offers proposed on the www.henri-duvillard.com site are governed by the present conditions of sale; they are valid as long as they remain online until they are no longer available.

    Henri Duvillard undertakes to provide indicative information, texts and photographs associated with the products, as accurately as possible. Nevertheless, there may sometimes be minor differences with the final product.

    If the article received does not correspond to the product ordered by the customer (model, size, color or reference), the latter has a period of 30 days from receipt of the parcel to request a return from the customer service: by e-mail to contact@henri-duvillard.com or directly through his customer account. 

    ARTICLE 3 / ORDER

    Any order placed on the site www.henri-duvillard.com is worth express acceptance of these General Conditions of Sale and is worth acceptance of the prices and products available for sale.

    ORDERING PROCESS

    The customer who wishes to place an order must follow the following procedure:

    1 - Choice of product: You must select the product you wish to order.

    2 - Checking the contents of your selection: You check the contents of your basket while keeping the possibility of removing the products you have selected.

    3 - Identification: You must fill in the identification form provided and indicate the information requested (mandatory information: title, surname, first name, address, e-mail, password, telephone number for delivery). 

    4 - Verification of your order: You check the content of your order, the total price, the delivery and billing addresses while keeping the possibility of deleting a product or modifying the billing and delivery address + you choose your method of payment + you must confirm your acceptance of the present general conditions of sale by ticking the corresponding box. The validation of the order is possible only after having checked this box.

    5 - Payment on the site: You must indicate the bank details necessary for payment. Your account will be debited within 5 days following your order.

    6 - Acknowledgement of receipt of the order: You will receive an e-mail summarizing the contents of your order, namely:

    - The number of your order.

    - The bank transaction number.

    - The list of ordered products.

    - The terms of delivery.

    We advise you to keep and print this document, official proof of your order. Your order is then recorded and processed by our sales administration which checks the availability of the product(s) ordered. Any placed order is worth acceptance of the prices and descriptions of the products available with the sale. www.henri-duvillard.com is committed honoring the orders received on its Internet site only within the limit of stocks available.

    In case of unavailability of the ordered products, our customer service will contact you by telephone or e-mail as soon as possible, in order to agree with you on the outcome to be given to your order: sending of the available product(s) in a new approximate delivery time or cancellation and refund of the order.

    In the case of a reduction or cancellation of an order (by unavailability of product(s)), the amount of your bank transaction will be modified or cancelled accordingly to correspond to the items finally ordered.

    7 - Confirmation of the sending of the order: You will receive an e-mail summarizing the content of your order and confirming the sending of your order. The contract is deemed to be concluded on the date of sending this e-mail.

    FOLLOW-UP OF YOUR ORDER

    If you wish to obtain information concerning the follow-up of your order, you can connect on the site of the Post office to the address http://www.colissimo.fr and follow in direct the routing of your parcel. You will also receive information by e-mail concerning the various stages of the process of treatment and preparation of your order until its forwarding.

    ARTICLE 4 / PRICES - TERMS OF PAYMENT AND SECURITY

    The prices charged are those in force on the day of the order. All our prices are indicated in euros, including VAT in France and in Europe. All our prices outside Europe (including the United Kingdom) are exclusive of VAT. The delivery costs will be mentioned in the "basket" during the validation of the order.

    www.henri-duvillard.com reserves the right to modify its prices at any time but the products are invoiced on the basis of the rates in force at the time of the validation of the order by the customer.

    The delivery costs are mentioned with the summary of each order.

    Payments are made by credit card and the site www.henri-duvillard.com is credited in euros. The invoice is edited by the site www.henri-duvillard.com and can be downloaded in PDF version directly from the customer account.

    TERMS OF PAYMENT

    By credit card (Visa, CB, Mastercard, American Express): The payment is made on our site via the company Stripe. The STRYPE company integrates the SSL security standard. Your confidential data are transmitted after encryption on the STRIPE server and are at no time transmitted to our server. The STRYPE server is itself connected to the servers of the banks in each country concerned.

    SECURE PAYMENT

    The security of your payments is our priority. Therefore, all transactions made on www.henri-duvillard.com are done in a secure manner.

    Your credit card details are encrypted thanks to the SSL (Secure Socket Layer) protocol used by all the major e-commerce players today and are never transmitted in clear text over the network. The payment is made directly to the bank. www.henri-duvillard.com has no access to these details. 

    CLAUSE OF PROPERTY RESERVE

    The products remain the property of www.henri-duvillard.com until the complete collection of the price. However, as from the delivery, the risks on the delivered goods are transferred to the customer.

    DEFAULT OF PAYMENT

    www.henri-duvillard.com reserves the right to refuse to carry out a delivery or to honor an order emanating from a consumer with whom a litigation of payment would be in the course of administration.

    ANTI-FRAUD CONTROLS

    In order to ensure the security of transactions and to respond to the concern of the greatest number of people to prevent fraud in distance selling, Amateis carries out controls on orders that have been validated on its online sales site www.henri-duvillard.com. These checks are intended to protect the Henri Duvillard online store from abusive practices in the area of distance selling. Within the framework of these control procedures, our services may be required to ask you to transmit documents necessary for the release of your order: proof of identity, domicile, debit in your name, etc...

    These requests are made by e-mail and we invite the customer to send us by e-mail or fax these documents for the delivery of his order, the goal being to ensure the reality of the identity and the domiciliation (for example a receipt EDF, a telephone bill, a copy of identity card...). In the absence of proof or if the documents sent do not make it possible to ensure the identity of the author of the order and the reality of the domiciliation, we would be in the obligation to cancel the order to guarantee the safety of the transactions on line.

    ARTICLE 5 / DELIVERY TERMS

    SHIPPING COSTS

    The preparation and shipping costs in metropolitan France are of an amount depending on the weight of the package.

    DELIVERY TIME

    For all products, the order is prepared for departure from our warehouses within a maximum of 48 hours (subject to availability of stocks) from the confirmation by e-mail of your order. The average time between the placing of an order and its delivery is 2 to 3 working days in Metropolitan France and 4 to 8 days for other destinations.

    This is an average time noted. Exceeding this time limit may not give rise to any cancellation of the order, any reduction in the price paid by the buyer or any payment of damages.

    However, and in accordance with the provisions of Article L.121-20-3 of the Consumer Code, in the absence of delivery at the end of a period of thirty days from the day after you have placed your order, you will have the opportunity to cancel your order without charge. The sums that you will have paid will then be refunded to you.

    In the cases where it has the capacity of it, www.henri-duvillard.com reserves the possibility of proposing to you a product of quality and price equivalent to the initial product.

    HEAVY OR BULKY PACKAGES

    If the order reaches a certain volume you can receive them in several deliveries and/or several packages.

    DELIVERY AND COMPLAINTS

    In general, all packages are shipped via the So Colissimo offer of the French Post Office.

    A delivery note is attached to your package. We advise you to keep it, it will serve as proof of delivery.

    You must check the conformity of the goods delivered at the time of delivery and before signing the delivery note of the carrier. You must indicate on this delivery form and in the form of handwritten reserves accompanied by your signature any anomaly concerning the delivery (damaged product...). This verification is considered to have been carried out as soon as you, or a person of your choice, have signed the delivery note. No claim on the condition of the delivered package(s) will then be admissible.

    In case of reservations, you must also confirm by registered mail these reservations to the carrier within three working days after receipt of the items and send a copy of this letter to our customer service whose address is listed in Article 10.

    In case of incomplete address, wrong address, refusal of the parcel by the addressee or lack of information leading to an impossibility to deliver the product to the addressee in time, www.henri-duvillard.com cannot be held responsible for the final quality of this delivery. If this lack of information involves a second presentation to the recipient, www.henri-duvillard.com will be entitled to ask you for the expenses corresponding to this second delivery.

    In case of absence of the addressee, www.henri-duvillard.com cannot be held responsible for the final quality of the delivery.

    Any complaint concerning the delivery of the products must be formulated within 30 working days following the day of delivery. The products must be returned in their original condition (packaging, accessories,...) to our customer service at the address indicated in article 10.

    www.henri-duvillard.com places at your disposal a customer service accessible during the working hours, by telephone, e-mail or mail.

    ARTICLE 6 / RIGHTS OF RETRACTION

    In accordance with Articles L. 121-16 and following of the Consumer Code, the customer has a period of 30 days from the date of delivery of the product purchased on the site to notify the customer service of the desire to return the product. For any return, the customer will have to contact the customer service via the mail: contact@henri-duvillard.com or make the request via his customer account in order to obtain an agreement and a number of return to be noted on the form "Good of return" joined to the order.

    Any parcel returned beyond the announced deadlines, will be refused and sent back to the sender. No package will be accepted without a return number. This number will have to be written with a marker in a legible way on the parcel. No package returned as a cash on delivery will be accepted, whatever the reason. The costs and risks related to the return of products are the responsibility of the sender.

    The product will have to be sent back complete in its original packing, not damaged nor worn, accompanied by all its accessories and a copy of the purchase invoice to Amateis, 18 rue des Prés Riants, 74150 Rumilly - France, for exchange or refund, without having to justify of reasons nor to pay penalties, except for the expenses of return for the orders dispatched except Metropolitan France.

    The parcels for which the identification of the customer (name, first name, address and return code) will not be possible, will be refused.

    Our customer service will accept the exchange and refund of products only if the return of the products is made within the time limits mentioned above, if the product is returned in its original packaging intact and finally if the product has not been used.

    Any return by post must be made by registered mail with acknowledgement of receipt. With reception of the product turned over by the customer, our customer service will address by e-mail a confirmation of reception of the product. www.fusalp.com, in the event of regular exercise of this right by the Customer, will refund with this one the sums by him paid corresponding to the acquisition of the turned over product or products, within a maximum time of fourteen days, by bank transfer on the account used with the card of payment addressed in the name of the Customer.

    ARTICLE 7 / GUARANTEES AND AFTER-SALES SERVICE

    The products sold on www.henri-duvillard.com benefit from the legal guarantee of conformity (L.211-4 to L.211-14 of the Consumer Code) and the guarantee against hidden defects (articles 1641 to 1649 of the Civil Code). During the entire warranty period, the Internet user can make an after-sales service request directly from his customer account or by e-mail to contact@henri-duvillard.com, specifying the difficulties encountered or malfunctions on the product concerned. Within the framework of this guarantee Henri Duvillard will take care of the necessary repairs or the replacement of the product.

    This warranty does not cover damage resulting from improper use of the product or normal wear and tear due to its use. In order to benefit from the product warranty, it is imperative to keep the purchase invoice for the product as well as the delivery note.

    The returns products and SAV are to be sent to the customer service whose address appears in article 10.

    ARTICLE 8 / DATA-PROCESSING PROVISIONS AND FREEDOMS

    When you register on our website, we collect your personal information (such as your personal data, e-mail address, gender) via the registration form in order to offer you the services accessible in the restricted areas of henri-duvillard.com and to send you our Newsletter, when you request it.

    The personal information concerning you is essential for the processing and delivery of your orders. The ordering process on the www.fusalp.com site requires the creation of a customer account in which your information is stored and protected by a password that you choose.

    This information is strictly confidential and is intended for www.henri-duvillard.com exclusively.

    They will be treated in strict compliance with the provisions of the Law "Informatique et Libertés" n°78-17 of January 6, 1978. In accordance with this law, the processing of personal data collected on the site www.fusalp.com has been declared to the CNIL registered on 16-07-2007 under number 1244236.

    At any time, you have the right to access, modify, rectify and delete data concerning you. To exercise this right, go to the "My Account" section, identify yourself and access your personal data to correct or modify them. You can also make a request to our web service, by e-mail: contact@henri-duvillard.com, via our contact form or by mail to the following address Amateis, 18 rue des Prés Riants, 74150 Rumilly - France

    When you create your account on the site, www.henri-duvillard.com also offers you the possibility of receiving by e-mail, via the newsletter, information on exclusive offers, special promotions, new products and competitions organized by www.henri-duvillard.com. You can decide, at any time, not to receive this newsletter by unsubscribing through the unsubscribe link included in the footer of the e-mail.

    ARTICLE 9 / INTELLECTUAL PROPERTY

    All documents, information, texts, graphics, images, photographs or any other content published on the site www.henri-duvillard.com are the exclusive property of Amateis. Consequently, they can neither be reproduced, nor exploited, nor used in any capacity whatsoever, except with the express authorization of the director of the publication.

    ARTICLE 10 / CUSTOMER SERVICE & SUPPORT

    You can contact the customer service for any question relating to your order, its forwarding and its follow-up as well as for the questions relating to the products and the promotional offers:

    From Monday to Thursday from 9:00 am to 12:30 pm and from 1:30 pm to 5:30 pm and on Friday from 9:00 am to 12:30 pm and from 1:30 pm to 4:30 pm

    - By phone : +33 (0)4.50.64.09.88

    - By mail : Amateis, 18 rue des Prés Riants, 74150 Rumilly - France

    - By e-mail to : contact@henri-duvillard.com

    ARTICLE 11 / RESPONSIBILITIES

    The responsibility for www.henri-duvillard.com could not be committed for all events, inconveniences or damage inherent in the use of the Internet network, in particular in the event of rupture of the service, of external intrusion or presence of computer virus.

    In addition, www.henri-duvillard.com will not know how to be held for person in charge of the bad execution of the concluded contract if it brings the proof that the fault is ascribable either, with the consumer, with a third with the contract or in a case of major force. 

    www.henri-duvillard.com will not incur any responsibility for all indirect damage because of the present, operating loss, loss of profit, damage or expenses, which could occur.

    ARTICLE 12 / APPLICABLE LAW - DISPUTES

    The site www.henri-duvillard.com depends on a company under French law. The law applicable to our contractual relations is the French law. In the event of litigation, the French jurisdictions will be qualified.

    ARTICLE 13 / PRICES

    The price of an item may change depending on the delivery destination. Please check the total amount on the order summary page before proceeding to payment.